Privacy Policy

Last updated: 2/6/2026

1. Parties and Definitions

For purposes of this Privacy Policy:

• "User" refers to a person or business that creates an OmniFitAI account and configures automations, chat flows, or AI features.
• "End User" refers to an individual who interacts with a chatbot, automation, or messaging experience created by a User.
• "Personal Data" means information that identifies or relates to an identifiable individual.

This Privacy Policy is part of, and governed by, the OmniFitAI Terms and Conditions.

2. Agreement to This Privacy Policy

Use of the OmniFitAI Service is voluntary.

By creating an OmniFitAI account or using the Service, you consent to the collection, use, processing, and retention of information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Service.

3. Information We Collect

3.1 Information Collected from Users

We may collect the following information from Users:

• Account registration information such as name, email address, and login credentials
• Business and platform configuration data
• Chat flows, automations, AI settings, and message logic created by the User
• Billing and subscription information processed through third-party payment providers
• Communications with support or feedback submissions

3.2 Information Collected Automatically

When Users access the Service, we may collect:

• IP address, browser type, and device information
• Usage data related to features, message volume, and system activity
• Referral or source information
• Log and diagnostic data

3.3 Information Collected from End Users

When End Users interact with automations or chatbots created using OmniFitAI, we may collect, on behalf of the User:

• Message content and responses
• Interaction metadata such as timestamps and platform source
• Device and usage data related to the interaction

The User is the data controller for End User data and is responsible for providing appropriate disclosures to End Users.

4. How We Use Information

We use collected information to:

• Provide, operate, and maintain the OmniFitAI Service
• Enable automation, AI features, and messaging functionality
• Process subscriptions and billing
• Monitor usage, performance, and system stability
• Improve features and develop new functionality
• Communicate service updates, security notices, and support messages
• Prevent fraud, abuse, or misuse of the platform

We do not sell personal data.

5. AI and Message Data Processing

OmniFitAI processes message content to enable automation and AI features.

You acknowledge that:

• Message data may be processed to generate automated or AI-assisted responses
• AI behavior is configured and controlled by the User
• OmniFitAI does not use private customer data to train public or generalized AI models

Users are responsible for reviewing AI outputs and ensuring compliance with applicable laws and platform policies.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience.

You may manage or disable cookies through your browser settings, though some features may not function properly.

7. Third-Party Services and Integrations

OmniFitAI integrates with third-party platforms and services.

We are not responsible for the privacy practices, performance, or availability of third-party services. Use of integrations is subject to the applicable third-party terms and policies.

8. Data Storage and Security

We implement reasonable technical and organizational measures to protect data, including secure infrastructure and restricted access.

However, no system can be guaranteed to be fully secure. You acknowledge that data transmission over the internet involves inherent risks.

9. Data Retention

We retain information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request account deletion, after which data will be deleted or anonymized unless retention is required by law.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you
• Request corrections or updates
• Request deletion of personal data
• Withdraw consent where applicable

Requests can be submitted using the contact information below.

End Users should direct data requests to the User who controls the chatbot or automation they interacted with.

11. Children's Privacy

OmniFitAI is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be posted on this page. Continued use of the Service constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or data practices, contact us at:

Security & Data Protection

Infrastructure & Hosting

OmniFitAI is hosted on secure cloud infrastructure provided by reputable third-party providers. Our systems are designed to follow modern security best practices, including network isolation and controlled access.

Data Encryption

Data transmitted between your browser and OmniFitAI is encrypted using industry-standard TLS (SSL) encryption to protect information in transit.

Access Controls

Access to internal systems and customer data is restricted to authorized personnel only and is managed using role-based permissions.

Backups & Availability

We perform regular backups of platform data to support reliability and disaster recovery. Backup processes are designed to minimize data loss in the event of an incident.

Payments & Billing Security

OmniFitAI does not store or process credit card information directly. All payments are handled by trusted, PCI-compliant third-party payment providers.

Monitoring & Maintenance

We monitor our systems for stability and security issues and regularly update our software and infrastructure to address vulnerabilities and improve performance.

Third-Party Services

OmniFitAI integrates with third-party platforms and services. While we carefully select partners, their security practices are governed by their own policies and terms.

Responsible Use

Users are responsible for securing their own accounts, including safeguarding login credentials and managing access for team members.

Continuous Improvement

Security is an ongoing process. We continuously review and improve our systems and practices to align with evolving security standards and technology.

Questions

If you have questions about security or data protection, please contact us at: